Terms and Conditions

Fort William Mountain Festival is the event management brand owned and managed by Highland Mountain Culture Association Limited.

TICKET BOOKING TERMS AND CONDITIONS

  • Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only), venue, show time or if an attractions is closed unexpectedly for any reason).
  • In the event of the cancellation of an event by the organiser/promoter (i.e. a cancellation due to circumstances beyond the Highland Mountain Culture Association Ltd control Highland Mountain Culture Association Limited will only refund the face value of the ticket. Highland Mountain Culture Association Limited will use best endeavors to contact purchasers either by email or in writing (using the details provided by the purchaser at the time of ordering) and advise them to return the tickets.


Please note: It is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Highland Mountain Culture Association Limited cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
We advise the use of secure mail when returning tickets as Highland Mountain Culture Association Limited will not take responsibility for lost or undelivered tickets. On receipt, Highland Mountain Culture Association Limited will refund the customer the face value of the tickets using the same method as used to purchase them.

  • If an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, Highland Mountain Culture Association Limited will refund the face value of the tickets only when the ticket holder requests and returns the tickets before the event has occurred. Highland Mountain Culture Association Limited will notify all purchasers by email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund. Refund requests for an event that has significant change will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) Highland Mountain Culture Association Limited will notify purchasers of the conditions that apply, and offer refunds if these are not agreeable. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Highland Mountain Culture Association Limited cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
  • If Highland Mountain Culture Association Limited is unable to fulfill an order for any of the reasons below the customer will be entitled to a full refund, including any booking fee charged:
    • Highland Mountain Culture Association Limited do not arrange for the tickets to be available for collection
    • Highland Mountain Culture Association Limited packaged incorrect items in your order, i.e. wrong event / wrong type of tickets
    • Any other similar circumstances where Highland Mountain Culture Association Limited has acted with negligence or where we may have acted in breach of contract
  • No duplicate tickets will be issued to replace lost or stolen tickets.
  • Customers are advised to check their purchase upon receipt.
  • It is the responsibility of the customer to inform Highland Mountain Culture Association Limited of any change of contact email address, or surname before collection of the tickets/goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
  • The right to admission to an event or attraction is reserved by the promoter and event venue or attraction, which may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Highland Mountain Culture Association Limited would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue or attraction on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
    * Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.
  • By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
  • In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
  • On some ticket sales Highland Mountain Culture Association Limited reserves the right to limit the amount of tickets available to the individual booker.

We will not share your personal information for marketing or any purpose without your consent unless where required by law.

WHO WE ARE

Highland Mountain Culture Association Limited. is a made up of a volunteer Board of Directors who are passionate about Mountain Culture.  The Festival runs each year with the help and support of a wide network of volunteers and supporting businesses.

CONTACT:

Highland Mountain Culture Association Limited.
6 Hillview Drive
Corpach
FORT WILLIAM
PH33 7LS